Terms of Service

Last updated: March 30, 2026

1. Acceptance of Terms

By accessing or using ParsePrime ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. By creating an account, purchasing credits, or uploading files, you also confirm acceptance of these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

ParsePrime is a web-based and mobile tool that uses automated technology, including artificial intelligence, to extract tables from PDF files and images and convert them into downloadable Excel (.xlsx) and CSV (.csv) files. The Service is provided "as is" and "as available".

3. AI-Powered Processing and Accuracy Disclaimer

The Service uses artificial intelligence and machine learning technologies to analyze uploaded documents and extract tabular data. AI-generated output is inherently probabilistic and may contain errors, omissions, inaccuracies, or misinterpretations.

PARSEPRIME MAKES NO GUARANTEE, REPRESENTATION, OR WARRANTY REGARDING THE ACCURACY, COMPLETENESS, CORRECTNESS, OR RELIABILITY OF ANY EXTRACTED DATA OR OUTPUT. ALL EXTRACTED DATA IS PROVIDED STRICTLY "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

You bear sole responsibility for reviewing, verifying, and validating all extracted data before relying on it for any purpose. ParsePrime shall not be held responsible for any decisions, actions, losses, or consequences arising from the use of or reliance on extracted output.

The Service is not a substitute for professional human review. It is not suitable for use cases requiring guaranteed accuracy — including but not limited to legal filings, medical records, regulatory submissions, or financial compliance — without independent human verification.

4. User Accounts

You can try ParsePrime without an account. To purchase credits and access all features, you must create an account with a valid email address. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload files that contain malware or malicious code
  • Attempt to access other users' data or interfere with the Service
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Use automated tools to scrape or overload the Service
  • Upload content that infringes the intellectual property rights of others
  • Upload content depicting child exploitation, violence, or other illegal material
  • Upload content containing sensitive personal data of third parties without lawful authority
  • Use the Service to process documents in violation of applicable export control or sanctions laws
  • Resell, redistribute, or sublicense access to the Service without our prior written permission

6. Credits, Payments, and Refunds

ParsePrime operates on a credit-based system. Credits are purchased in packages and consumed when processing documents at a rate of 6 credits per page. Current pricing is displayed on our pricing page.

Free tier users receive a limited number of free uploads per month. New accounts receive bonus credits upon registration.

Payments are processed securely by Stripe. By purchasing credits, you agree to Stripe's terms of service.

Credits are non-refundable once purchased, except where required by applicable consumer protection law, including the EU right of withdrawal under Directive 2011/83/EU, which may apply for 14 days after purchase if credits have not been consumed. Credits do not expire. Credits are non-transferable.

ParsePrime reserves the right to modify credit pricing and package structures with reasonable notice. Existing purchased credits remain valid regardless of pricing changes.

7. Intellectual Property

You retain all rights to the files you upload and the data extracted from them. ParsePrime does not claim ownership of your content. The ParsePrime name, logo, and website design are the property of TAGonSoft SRL and may not be used without permission.

8. Copyright Compliance

If you believe that content available through the Service infringes your copyright, please contact us at [email protected] with: (a) a description of the copyrighted work, (b) identification of the allegedly infringing material, (c) your contact information, and (d) a statement made in good faith that the use is not authorized. We will respond in accordance with applicable copyright law, including EU Directive 2019/790 and the Romanian Copyright Law (Law 8/1996).

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance or updates that temporarily affect availability. We will make reasonable efforts to notify you of planned downtime.

10. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL EXTRACTED DATA AND OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAGONSOFT SRL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES; INACCURATE OR INCOMPLETE EXTRACTION RESULTS; DECISIONS OR ACTIONS TAKEN BASED ON EXTRACTED OUTPUT; BUSINESS INTERRUPTION; OR FAILURES OF THIRD-PARTY SERVICES USED IN CONNECTION WITH THE SERVICE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY EUROS (€50), WHICHEVER IS GREATER.

Some jurisdictions, including EU member states, do not allow the exclusion or limitation of certain warranties or liability for certain types of damages. In such cases, our liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms shall limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless TAGonSoft SRL, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) any content you upload to the Service.

13. Termination

We reserve the right to suspend or terminate your access to the Service if you violate these Terms. You may stop using the Service at any time. Upon termination, your right to use the Service ceases immediately. Any unused credits are forfeited upon termination for cause, unless applicable law requires otherwise.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, internet or infrastructure failures, power outages, or third-party service outages.

15. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by posting a notice on our website. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law provisions. For consumers residing in the European Union, mandatory consumer protection laws of your country of residence shall also apply to the extent they provide greater protection.

Any disputes arising from or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Iași, Romania, except where mandatory EU consumer protection rules provide otherwise.

Nothing in these Terms shall limit your rights as a consumer under applicable EU law, including Directive 2011/83/EU on consumer rights.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

18. Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and TAGonSoft SRL regarding the Service, and supersede all prior agreements, understandings, and communications, whether written or oral.

19. Waiver

The failure of TAGonSoft SRL to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of TAGonSoft SRL.

20. Contact

If you have questions about these Terms, contact us at [email protected].